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Terms & Conditions

 

 

These terms may be changed or updated at any time. Whilst we endeavour to ensure that information on the site is correct and updated, we do not warrant its accuracy and completeness. We may make changes to terms and conditions and rates of Meg’s Pet Services on this site at any time without notice. You should take appropriate steps to verify any information before acting on it.

 

By entering and using the site, you indicate that you accept these terms and that you agree to be bound by them. Your use of the site and its services is entirely subject to your compliance with these terms. If you do not agree with these terms, do not access the site or use the service.

The Pet Owner is to make full disclosure of any quality or characteristic problems which might make your dog not suitable for walking or home boarding including behavioural or health problems, antisocial behaviour including aggression, incontinence or lack of house training, excessive loud barking or whining. Failure on the part of the owner to disclose any matter which might render owner’s dog unsuitable for walking or home boarding will be deemed a material omission amounting to a fundamental breach of our agreement.

 

We make every effort to contact the owner in the event of an emergency. We recommend owners provide us with a contact number of a trusted third party should we be unable to make contact. However, I reserve the right to make decisions regarding your dog’s health provided it is at all times acting in the best interests of the dog and on the advice of a veterinary surgeon. The Owner is responsible for payment of any veterinary fees incurred by Meg’s Pet Services.

Terms & conditions general

  1. All clients will be deemed to have accepted Meg’s Pet Services terms and conditions (as laid out here) on signature of the contract.

  2. Meg’s Pet Services will not confirm any booking until a consultation has been carried out with the client and the contract, with full details of client requirements, has been signed by the client.

  3. Full payment for services (agreed either at time of booking or subsequently) is to be made within 7 days of receipt of invoice or, by the date specified on the invoice (for dog walking clients) via cash or or bank transfer.The client must provide all items necessary for pets to be adequately cared for in the client’s absence. (i.e., food, medication, leads, tags, collars, cat litter etc). Should pets require any additional supplies whilst in the care of Meg’s Pet Services, these will be purchased and added to the bill.

  4. If it is necessary for keys to be picked up or dropped off in order to complete an assignment charges will be applied for each trip.

  5. The client must provide Meg’s Pet Services with the name and contact number of someone capable of making a decision relating to the pet(s) in an emergency. If the contact is not available Meg’s Pet Services reserves the right to consult with a veterinary surgeon and then make a decision which is in the best interests of the animal.

  6. The client is responsible for any veterinary bills, no matter how they are incurred, whilst pets are in the care of Meg’s Pet Services.

  7. Meg’s Pet Services must be alerted to any behavioural problems with their pets at the time of booking. Failure to do so may result in additional charges or cancellation of any future contract.

  8. Although Meg’s Pet Services holds Public Liability insurance, wherever possible pets should be insured by the client. Meg’s Pet Services reserves the right to refuse a booking for any animal which is not insured.

  9. Meg’s Pet Services will care for your animal as you would, and whilst we will make every effort to ensure your pet is well looked after in your absence, Meg’s Pet Services cannot be held liable for any loss, injury or death to a pet either inside or outside of the home whilst in our care.

Dog walking terms & conditions

  1. Dog walking will consist of an agreed period of exercise either on or off lead as agreed with you. In the case of extreme weather conditions, e.g. heavy rain or snow; pet injury/illness; or on client request; the dog will be given a shorter walk and the rest of the visit will be spent inside with client-approved activities.

  2. Drop In visits will allow the dog time outside to relieve him/herself. Again, the remainder of the visit will be spent inside with client-approved activities.

  3. Cancellations – for cancellations of walks for a period of 1 week or more one months notice is required. For cancellations of 1 or 2 days walks a weeks notice is required. If the required notice is not given charges will be applied in full for the cancelled period.

  4. All dogs being exercised must be fully vaccinated and on a regular flea and worm control regime.

  5. All dogs being walked will undergo a trial period to ensure that they are adequately trained and socialised

  6. Meg’s Pet Services reserves the right to cancel the contract at any time & with immediate effect if the dog does not respond well to the walker and/ or other dogs.

  7. If dogs require a quick towelling off after walks towels must be provided and left by the front door.

  8. There is always an hour window of time allowed to pick up and drop off your dog – i.e., a 10am pick up can mean a 9am or 11am pick up.

  9. We will normally collect a key to your property during your initial consultation. If a key is not available at this time a charge of £5 will be charged to cover fuel and wear and tear on our vehicle for the additional journey required.

 

Meg’s Pet Services responsibilities

  1. We agree to provide our services in a reliable, caring and trustworthy manner.

  2. We can accept no responsibility for security of the premises, or loss, if other individuals have access to the home on days arranged for us to visit.

  3. We will not let your dog(s) off his/her lead unless your consent has been given on the disclaimer form.

  4. We will not be responsible for any damage incurred by your dog(s) escaping because of a faulty lead/collar, or a collar that is not properly fitting.

  5. We will not be held responsible for any damage to your property, or that of others, caused by your dog(s) during the period in which they are in our care.

  6. We agree to love and care for your dog(s) whilst you are absent.

Client authorisation

  1. I agree to provide keys/arrange for keys to be available for Meg’s Pet Services for the dog walking/ drop in visit appointments.

  2. I authorise Meg’s Pet Services to obtain any emergency veterinary care that may be necessary during the time spent with my dog(s). I understand that every effort will be made to contact me prior to obtaining emergency care. I accept responsibility for any charges related to this emergency care. I also authorise Meg’s Pet Services to use an alternative veterinarian if my regular veterinarian is unavailable.

  3. I agree to reimburse Meg’s Pet Services for any additional fees for providing emergency care, as well as any expenses incurred for unexpected visits, transportation, housing, food, or supplies.

  4. I, the pet owner will be responsible for any medical expenses and damages resulting from an injury to the dog walker or other persons by my dog(s). I, the pet owner agree to indemnify and hold harmless Meg’s Pet Services in the event of a claim by any person injured by my dog(s).

  5. I agree to notify Meg’s Pet Services of any concerns/complaints within 24 hours of any appointments.

  6. I realise I must give a minimum of 24 hours’ notice to cancel any appointments or the full amount will be collected.

Terms and Conditions – Pet/ House Sitting 

  1. To secure your booking we require a 50% non-refundable deposit. Should the dog’s stay be cancelled less than 10 days prior to admission, full payment will be due.

  2. Meg’s Pet Services takes great pride in the care of any animal in their charge, however, they cannot be held responsible for any loss, accident, injury or death caused to any animal whilst in their care.

  3. All dogs are to have up to date inoculations (including kennel cough), be de-flead and wormed prior to admittance.

  4. Although every care is taken to prevent contact with dogs with kennel cough, the incubation period means that it is always possible your dog may pick this up and we cannot be held liable for your dog contacting kennel cough. We strongly advise you discuss kennel cough vaccination with your vet.

  5. We will not walk dogs who wear choke chains or electric collars nor can we administer negative punishment (smacking or jerking collars or any method which may cause the dog pain or distress).

Cancellation

(Walking) 

You may cancel your booked slot and provided you give us 24 hours notice minimum then you will be charged a retainer fee which is 50% of the booked slot/walk, May we remind customers that if a walk is cancelled within the 24 hour period of your next or booked slot then you will be fully charged.

Your booked time is estimated only and whilst we make every effort to arrive at the time given, depending on road conditions and unforeseen circumstances please allow up to 60 minutes after your booked time slot for us to attend, in adverse weather conditions (i.e. snow & ice) please understand that we are still open and may be slightly delayed, if however we are more than two hours overdue then we will refund 50% of the walk.

Charges

 

Charges are as advertised on our services page.

(Pet Sitting) 

 

Charges are per day (not night) this applies from when your dog arrives to when your dog leaves for example from Saturday to Saturday will count as an eight day stay.

Keys and Paperwork

House keys will be securely stored and attached to a novelty key ring which I can distinguish but will not relate to anything on the booking paperwork. Paperwork relating to your dog is kept separate and secure away from keys. No personal details will be forwarded or passed on to any third party. If you prefer I can collect keys from a neighbour.

 

Holidays

We aim to give you six weeks’ notice at least, of our holidays.

Should I not be able to fulfil a walk or visit myself, I will refund for that/those walks or visits.

We are always happy to visit you to see if our services may be right for you.

Last updated 03/04/2023
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